To serve you better, system maintenance is scheduled from 6 Dec, 7:30pm, to 9 Dec, 12am.
MyAccount online portal and mobile app services will be unavailable during this time.
We apologise for any inconvenience and thank you for your patience.
For assistance, please contact our Customer Service team at http://senoko.sg/help.
Here's what you can do when your electricity contract is reaching the end of its term:
Amid uncertainty in oil prices, we are offering early renewal to our customers. Lock in our prevailing low rates and promotions and continue saving with us.
We will send you a renewal notice to inform you that you are eligible to sign up for a new plan 60 days before and another reminder 30 days before the end of your current contract. It is important to note that any inaction 10 business days prior to your contract end date will activate the auto-renewal of your current electricity plan at prevailing rates.
Early renewal allows you to enjoy cost savings with our prevailing market rate and promotions, and helps us to manage our power generation costs more efficiently. You can lock in your renewal rate first whenever you see an attractive deal. Your renewed contract will only take effect after the expiry of your current contract.
Renewing your home electricity contact with Senoko Energy can be done in 3 simple steps! Here's how you can actively renew your electricity online:
If you have forgotten your password to your Senoko Energy online account, you may request for a password reset by contacting us.
If you did not actively renew with any new plan, your contract will be automatically renewed 10 business days upon contract end date. Not to worry though - your renewed electricity rate is guaranteed to be lower than the regulated tariff at the point of renewal.
This auto-renewed contract will be sent to your registered email address (or home residence if you've opted for hardcopy bills) 10 business days prior to your contract expiry.
You will also have 30 calendar days to let us know if you would like to make any amendments to your auto-renewed contract. You can
1. Switch to a different Senoko Energy plan,
2. Switch back to SP Group at the regulated tariff,
3. Transfer to another Open Electricity Market (OEM) retailer
